Terms & Conditions

Section 1

Agreement to These Terms

These Terms & Conditions (the “Terms”) are a binding agreement between you and Project Preservation (“Project Preservation,” “we,” “us,” or “our”). They govern your access to and use of our website, storefront, intake process, and related telehealth and concierge services (together, the “Services”).

By accessing the Services, creating an account, submitting an intake, or placing an order, you agree to these Terms, our Privacy Policy, our Notice of Privacy Practices, our Telehealth Disclaimer, and our Product Disclaimer, each incorporated here by reference. If you do not agree, do not use the Services.

Section 2

Who We Are

Project Preservation is a private telehealth practice that connects patients with independent, licensed medical providers and coordinates fulfillment of prescribed medications through licensed and, where applicable, compounding pharmacies.

Project Preservation is a technology and administrative platform. It is not a pharmacy, and it does not itself practice medicine or dispense medication. Clinical decisions are made solely by the licensed providers in their independent professional judgment. Certain parts of the Services are delivered through third-party platforms, including our intake and provider-review platform and our payment processor.

Section 3

Eligibility

To use the Services you must be at least 18 years old, a resident of the United States located in a state where the Services are offered, and legally able to enter into this agreement. The Services are intended for your personal use. You are responsible for providing accurate, current, and complete information and for keeping it up to date. Providing false information, or requesting or using medication other than as prescribed, is grounds for immediate termination.

Section 4

Not Medical Advice; No Provider–Patient Relationship Is Formed by the Website

The general information on our website and in our marketing is provided for educational purposes only and is not medical advice, diagnosis, or treatment. Reading our website, browsing protocols, or submitting an intake does not by itself create a provider–patient relationship.

A provider–patient relationship is established only if and when a licensed provider reviews your information, determines that treatment is appropriate, and accepts you into care. Always seek the advice of a qualified health professional with any questions about a medical condition, and never disregard or delay seeking professional advice because of something you read on the Services.

Section 5

Telehealth Services and Consent

The Services facilitate care delivered by telehealth, meaning your evaluation and any treatment are conducted remotely rather than through an in-person visit. Telehealth has both benefits and limitations; in some cases a provider may determine that an in-person examination, laboratory testing, or a referral is necessary, and may decline to prescribe on that basis.

The Services are not for emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. Do not use the Services to request urgent or emergency care.

By using the Services you consent to receive care via telehealth and acknowledge that you have reviewed our Telehealth Disclaimer.

Section 6

Clinical Review and Prescriptions

Any prescription is issued only when a licensed provider determines, in their independent clinical judgment, that it is medically appropriate for you after reviewing your intake and history. Submitting an intake or placing an order is a request for evaluation; it is not a guarantee that any medication will be prescribed.

A provider may prescribe, decline to prescribe, adjust, or discontinue treatment at any time. Payment authorized at checkout does not obligate any provider to prescribe. If a provider determines that treatment is not appropriate, any pre-authorized charge for that prescription will not be completed, or will be refunded in accordance with our Refund Policy.

Section 7

Compounded Medications

Section 8

No Guarantee of Results

Individual results vary and depend on many factors outside our control, including your health history, adherence, and biology. We make no representation or warranty that any protocol, product, or service will achieve any particular outcome. Any testimonials, before-and-after images, or results shown on the Services reflect individual experiences and are not a promise that you will experience the same results.

Section 9

Assumption of Risk

You understand that receiving treatment involves inherent risks. To the fullest extent permitted by law, you voluntarily assume the risks associated with using the Services and any medication prescribed to you, and you agree to use medication only as directed by your provider and the dispensing pharmacy.

Section 10

Accounts and Accurate Information

You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it. You agree to provide accurate and complete health and contact information and to promptly update it as it changes. Because providers rely on your information to make clinical decisions, inaccurate or incomplete information can directly affect your safety. Notify us promptly of any unauthorized use of your account.

Section 11

Pricing, Payments, Subscriptions, and Auto-Renewal

Prices are stated at the point of purchase and may change over time. You authorize us and our third-party payment processor to charge your selected payment method for the products and services you order, including applicable taxes and shipping.

Certain protocols are offered on a recurring subscription basis. By enrolling in a subscription you authorize recurring charges at the stated interval until you cancel. Recurring orders remain subject to ongoing clinical eligibility. We may pause, modify, or stop a subscription if continued treatment is no longer clinically appropriate.

• Renewal: Subscriptions automatically renew at the then-current price for each billing cycle unless cancelled beforehand.
• Cancellation: You may cancel a subscription at any time by contacting our concierge team using the details below, before your next billing date. Cancellation stops future charges; it does not retroactively refund a cycle that has already shipped.
• Failed payments: If a charge is declined, we may retry the payment method on file and may suspend the associated order until payment is resolved.

Refunds and returns are governed by our Refund Policy.

Section 12

Shipping and Delivery

Prescribed medications are shipped by the dispensing pharmacy after a prescription is issued. Delivery timelines are estimates and are not guaranteed. Title and risk of loss for shipped products pass to you upon delivery to the carrier. Certain medications are temperature-sensitive; please follow all storage and handling instructions provided with your shipment. You are responsible for providing an accurate, secure shipping address.

Section 13

Returns and Refunds

For safety and regulatory reasons, prescription and compounded medications cannot be returned or resold once dispensed and shipped, except where required by law. Questions about a charge, a damaged shipment, or a service issue are handled case by case in accordance with our Refund Policy; please contact our concierge team.

Section 14

Third-Party Platforms and Services

The Services rely on third parties, including our intake and provider-review platform, dispensing and compounding pharmacies, and payment processors. Your use of those services may be subject to their own terms and privacy practices. We are not responsible for the acts, omissions, content, or policies of third parties, and their inclusion does not imply our endorsement.

Section 15

Intellectual Property

The Services and all content on them—including the Project Preservation name, logos, text, photography, graphics, protocol descriptions, and design—are owned by or licensed to Project Preservation and are protected by intellectual-property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Services without our prior written permission.

Section 16

Acceptable Use

You agree not to misuse the Services, including by: providing false or misleading health information; attempting to obtain medication for anyone other than yourself or for non-medical or unlawful purposes; reselling or redistributing any medication; interfering with the security or operation of the Services; or using the Services in violation of any applicable law. We may suspend or terminate access for any violation.

Section 17

Privacy

Your use of the Services is also governed by our Privacy Policy and, with respect to protected health information, our Notice of Privacy Practices. Please review both to understand how your information is collected, used, and protected.

Section 18

Communications Consent

By providing your email address and phone number, you consent to receive service-related and marketing communications from Project Preservation and our providers by email, phone, and text message, including messages sent using automated technology. Consent is not a condition of purchase. Message and data rates may apply. You may opt out of marketing texts by replying STOP, and of marketing emails by using the unsubscribe link; we may still send you transactional messages about your care and orders.

Section 19

Disclaimers

Except as expressly stated and to the fullest extent permitted by law, the Services and all products are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure. This section does not limit the professional obligations that licensed providers owe to their patients under applicable law.

Section 20

Limitation of Liability

To the fullest extent permitted by law, Project Preservation and its owners, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising out of or relating to your use of the Services. To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Services or these Terms will not exceed the greater of the amount you paid to us in the six months before the event giving rise to the claim, or one hundred dollars ($100). Nothing in these Terms limits liability that cannot be limited under applicable law.

Section 21

Indemnification

You agree to indemnify and hold harmless Project Preservation and its owners, officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Services, your violation of these Terms, or your violation of any law or the rights of a third party.

Section 22

Dispute Resolution, Arbitration, and Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.

Please read this section carefully—it affects how disputes are resolved. Except for claims that may be brought in small-claims court, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration administered under the rules of a recognized arbitration provider, seated in Texas. You and Project Preservation each waive the right to a jury trial and agree that claims may be brought only in an individual capacity and not as a plaintiff or class member in any class or representative proceeding. If the class-waiver provision is found unenforceable, the remainder of this section will still apply. Nothing in this section prevents either party from seeking injunctive relief to protect intellectual property or confidential information.

Section 23

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Effective” date above and, where appropriate, provide additional notice. Changes are effective when posted. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

Section 24

General

These Terms, together with the policies incorporated by reference, are the entire agreement between you and Project Preservation regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.